by: Anonymous Author
This is a contributor-submitted Voices piece. Want to join the conversation? We invite you to write for us. Learn how to submit your stories here.
Most of us (servers & cooks) are not a fan of food delivery services, especially servers. Despite our job being involved in this new service, we make zero money doing this. Sorting out each box of food by order, box their soup, salad, desserts, bag them (separately for hot and cold) with appropriate utensils and condiments, etc...
What’s even worse is, restaurant owners are the ones making extra money, but they of course don’t hire/schedule extra cooks or servers, so our customers who came out to dine with us ended up having a longer wait for food/service when we are busy. (And you know EVERYONE wants to eat out and order takeout all at once: Friday through Sunday.)
Please let me mention that 80% of these delivery service drivers (the ones who get ALL THE TIPS) have zero professional attitude or manners. They walk into a restaurant in their uniform, take a seat at the bar or one of the tables, use the bathroom we clean...but don’t care to greet or introduce themselves and explain what order they’re picking up. We often wonder about their hiring and screening process.
More issues: Since we have no chance to directly interact with customers through this service, if you try to customize or modify the food items, it can be confusing and cooks can’t really figure out what they want! People are very picky. And it creates so much waste with all the disposable wares...
I do see the advantages and convenience for consumers, but to us, it’s wasteful, unpleasant, and makes our job more difficult and less enjoyable.
